Users
Open a user account to review profiles, subscription sources, device sessions, comments, points, referrals, and account status. Permission-gate admin write actions so customer care can help users without weakening platform controls.
| Area | What operators review | Why it matters |
|---|---|---|
| Accounts | Identity, contact details, status, verification, and subscription source. | Supports billing, access, and trust workflows. |
| Profiles | Household profiles, watch behavior, preferences, and maturity context. | Explains personalization and playback decisions. |
| Devices | Active sessions, device limits, TV login activity, and recent access. | Resolves login, entitlement, and account-sharing questions. |
Support
Open support tickets and canned responses to keep customer service attached to the same user and platform context as the streaming product. Track conversations, assign ownership, update status, add internal notes, and reply with consistent language.
Moderation
Moderate comments, flags, banned words, and spam thresholds from the admin operations workflow without disconnecting decisions from related user and content context.
- 1Review the reportOpen the report → check the comment, user context, content context, and report reason before taking action.
- 2Apply the decisionApprove, hide, remove, or escalate based on service policy and severity.
- 3Watch for patternsTrack repeated flags, banned-word hits, and spam signals to improve operational rules over time.
Player Issues
Review player issue reports to give support and engineering a structured view of playback problems such as unavailable media, failed playback, wrong subtitles, quality problems, or title-specific viewer complaints.
Notifications
Send broadcasts, review delivery history, manage admin preferences, and configure event-level notification behavior across email and push channels.
| Message type | Typical use |
|---|---|
| Broadcast | Marketing announcements, new releases, live events, and service updates. |
| Transactional | Account, billing, password, support, and subscription lifecycle messages. |
| Operational | Internal alerts for support, moderation, domain health, and platform status. |
Admin Alerts
Configure admin alerts so operators notice important events without living inside every module. Point teams toward support volume, moderation work, system status, domain monitoring, payment events, and integration checks.