Privacy Policy

Introduction

BitByte3 is committed to safeguarding the privacy and security of your personal information. As the data controller, we are responsible for the personal data collected through our services. This Privacy Policy delineates our practices for collecting, using, sharing, and protecting your data when you engage with our website (bitbyte3.com) and services, encompassing OTT content management systems, encoding solutions, and web and mobile applications. We store your data on servers located in the European Union and comply with the General Data Protection Regulation (GDPR) to ensure robust data protection.

Information We Collect

To deliver, enhance, and personalize our OTT streaming services, we collect various types of personal data, including:

• Personal Information: Name, email address, phone number, and other contact details provided during registration, inquiries, or subscription to our services.
• Business Information: Company name, industry, size, and specific business needs shared during platform setup or consultations.
• Account and Payment Information: User account details, subscription preferences, and payment information (processed securely via third-party providers) for services such as SVOD or PPV monetization.
• Usage Data: Information on interactions with our website and platforms, including pages visited, features used, streaming activity, and session duration.
• Technical Data: IP address, browser type, device type, operating system, and other technical details from devices used to access our services.
• Analytics Data: Aggregated data on streaming performance, viewer engagement, and content preferences to optimize platform functionality.
• App Data: Information collected from our mobile and TV applications, including device identifiers, app usage patterns, and crash reports.
• Content Data: Details of videos uploaded to our platform, including titles, descriptions, metadata, and technical specifications such as file size and format.

Providing certain information is optional but may be necessary to access specific features of our services. Data collection occurs only with your consent or as required to fulfill contractual obligations.

How We Use Your Information

We process your personal data to provide and enhance our OTT streaming platforms, ensuring a seamless and tailored user experience. Our lawful bases for processing under GDPR include consent, contractual necessity, and legitimate interests. Specific purposes include:

• Providing and managing access to our OTT platforms, including account creation, content delivery, and management of uploaded videos (contractual necessity).
• Processing payments and subscriptions for monetization models (e.g., SVOD, PPV, AVOD) (contractual necessity).
• Personalizing user experiences with tailored content recommendations based on viewing history and preferences (legitimate interests).
• Improving services through analytics, such as optimizing streaming performance and user interfaces (legitimate interests).
• Communicating service updates, promotional offers, or customer support responses, where consent has been provided (consent).
• Ensuring platform security by detecting and preventing fraud or unauthorized access (legitimate interests).
• Complying with legal obligations under GDPR, such as responding to data subject requests (legal obligation).

Cookies and Tracking Technologies

We utilize cookies and similar technologies (e.g., web beacons, pixel tags) to enhance user experience and analyze usage patterns. These technologies enable us to:

• Retain user preferences and login details for seamless platform access.
• Monitor website and platform usage to improve performance and functionality.
• Deliver targeted marketing based on user interests, where consent has been granted.

Users may manage cookie preferences through browser settings to accept, reject, or delete cookies, though disabling cookies may impact service functionality. For further details, contact us at [email protected] to request our Cookie Policy.

Data Sharing and Disclosure

We share personal data only under specific circumstances, with stringent safeguards to ensure GDPR compliance:

• Third-Party Service Providers: We engage trusted providers (e.g., Cloudflare for content delivery, Amazon for hosting, payment processors) for services such as analytics, email delivery, and customer support, bound by GDPR-compliant data processing agreements.
• Business Partners: With user consent, we may share business information with partners to offer integrated services, such as marketing for OTT platforms.
• Legal Compliance: Data may be disclosed to comply with GDPR obligations, enforce our terms, protect our rights, or respond to legal requests.
• Business Transfers: In the event of a merger, acquisition, or asset sale, data may be transferred, with notice provided as required by GDPR.

We do not sell personal data to third parties for marketing or other purposes.

How We Protect Your Data

We implement robust security measures to protect personal data, including:

• Encryption of sensitive data (e.g., payment information) during transmission and storage using industry-standard protocols.
• Access controls to restrict data access to authorized personnel only.
• Regular security assessments to identify and mitigate vulnerabilities.
• Secure hosting with trusted providers like Cloudflare and Amazon for platform reliability.

Despite our efforts, no online system is entirely secure. In the event of a data breach, we will notify affected users within 72 hours, as mandated by GDPR Article 33.

Data Retention

Personal data is retained only as long as necessary to fulfill the purposes outlined in this policy or to comply with GDPR obligations. For instance, account data is retained while an account is active and may be kept for a limited period thereafter for legal purposes. Usage and analytics data may be anonymized for statistical analysis. When data is no longer required, it is securely deleted or anonymized in accordance with GDPR requirements.

International Data Transfers

We store your personal data on servers located within the European Union. However, in certain circumstances, your data may be transferred to countries outside the EU for specific purposes, such as using third-party services. In such cases, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs), to protect your data in accordance with GDPR.

Your GDPR Data Protection Rights

Under GDPR, you have the following rights regarding your personal data:

• Access: Request a copy of your personal data we hold.
• Rectification: Correct inaccurate or incomplete data.
• Erasure: Request deletion of your data when it is no longer needed or processing is unlawful.
• Restriction: Limit processing in specific cases, such as during a dispute.
• Objection: Object to processing based on legitimate interests or for direct marketing.
• Data Portability: Receive your data in a structured, machine-readable format or have it transferred to another controller.
• Withdraw Consent: Revoke consent for data processing, without affecting prior lawful processing.

To exercise these rights, contact us at [email protected]. We will respond within one month, as required by GDPR, and may require identity verification. If unsatisfied with our response, you may lodge a complaint with the relevant data protection authority in your country or region.

Children’s Privacy

Our services are not directed to individuals under 16, as per GDPR requirements for minors. We do not knowingly collect personal data from children under 16. If we discover that a child has provided personal data, we will promptly delete it. Parents or guardians who believe their child has shared data should contact us at [email protected].

Third-Party Links

Our website and platforms may include links to third-party websites or services (e.g., payment processors, analytics tools). We are not responsible for their privacy practices. We recommend reviewing their privacy policies before sharing personal data.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Significant changes will be communicated by posting the updated policy on our website, displaying a notice, or emailing registered users. The “Last Updated” date indicates the latest revision. Please review this policy periodically.

Contact Us

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

• Email:[email protected]

We aim to respond within 10 business days. For GDPR-related complaints, you may contact your local EU supervisory authority.